FAQ

DO YOU HAVE A STORE LOCATION? 

• No. Queen&Co. is currently an online store. However we will have popup shops! Get the tea by signing up for emails and following us on social media.

CAN I MAKE CHANGES TO AN ORDER?

• If you need to change or cancel your order, please contact at us immediately. We generally process orders within 1-2 business days and once our warehouse has processed your order, we will be unable to make any changes.

WHEN WILL MY ORDER SHIP?

• Most orders ship within 2-3 business days of purchase. Orders are not shipped on Sunday's or holidays.
• Please allow 1-2 days for processing and 3-5 additional business days for your order to be shipped and delivered.
• There may be additional delays due to weather, holiday, and USPS exceptions beyond our control.

WHY WAS MY ORDER CANCELLED?

• Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
• If your order is flagged as fraudulent, your order will be cancelled IMMEDIATELY.